Connection troubleshooting

Please note that this troubleshooting guide only applies to users who have configured their connection manually.

Having trouble connecting to your server? The first step to connection troubleshooting is identifying where the issue is.

Start within your local network. Enter the local IP address of your computer into the app, and try connecting.

If you can’t connect:

If everything is good there, move on to your public IP address.

If you can’t connect:

If you were able to connect using mobile data, but not from your Wi-Fi network, then you may have to configure AirMessage to use your server’s local IP address when on Wi-Fi. To do so, open AirMessage’s settings, scroll to the bottom, and add enter your server computer’s local IP address into the fallback address option.

Finally, move on to your dynamic DNS hostname.

If you can’t connect: